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Terms and Conditions

1. INTRODUCTION & ACCEPTANCE OF TERMS

1.1 Company Information

These Terms and Conditions ("Terms") govern your use of the services provided by HMAR EMPOWERMENT CONSULTATIONS TECH (OPC) PRIVATE LIMITED, operating under the brand name HEC TECH (hereinafter referred to as "HEC TECH," "we," "us," or "our"), a company registered under the Companies Act, 2013, with CIN: U85500DL2025OPC458614, having its registered office in New Delhi, India.

1.2 Acceptance

By accessing our website, booking a consultation, registering for our services, or otherwise engaging with HEC TECH, you ("Client," "Candidate," "User," or "Partner") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our services.

1.3 Amendments

HEC TECH reserves the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.

2. DEFINITIONS

TermDefinitionCompany/HEC TECHHMAR EMPOWERMENT CONSULTATIONS TECH (OPC) PRIVATE LIMITEDClient/CandidateAny individual seeking overseas job, business, or education servicesPartnerAuthorized third-party service provider operating under HEC TECH brandServicesAll offerings including job placement, business setup, trade guidance, education counselingCRMCustomer Relationship Management system used for trackingMOUMemorandum of Understanding between candidate and employerOffer LetterFormal job offer from overseas employerVerificationProcess of validating documents submitted by clients

3. SERVICES OVERVIEW

HEC TECH provides the following services:

3.1 Overseas Job Placement Services

Free training and counseling for international employment
Document verification and preparation
Interview preparation and facilitation
Connection with verified overseas employers
15-day fast track placement assistance (terms apply)

3.2 Overseas Business Setup & Trade Services

Guidance on foreign company registration
Import-export documentation assistance
Business document verification
Compliance and regulatory guidance
International trade consultation

3.3 Overseas Education Guidance Services

University and course selection guidance
Admission document verification
Pre-departure training
Parent counseling sessions
Interview facilitation with university representatives

3.4 Partner Office Services

Authorized third-party service centers
Document collection and verification
Local client support and guidance

4. ELIGIBILITY CRITERIA

4.1 For Job Seekers

Minimum age: 21 years
Maximum age: 40 years (subject to country-specific requirements)
Valid Indian passport (or willingness to obtain one)
Valid driving license (for delivery jobs) or willingness to obtain
Educational qualifications as per job requirements
Medical fitness as per destination country standards

4.2 For Business Clients

Minimum age: 21 years
Valid Indian passport
Proof of investment capacity (minimum as per business type)
Clean criminal record
Business experience preferred but not mandatory

4.3 For Students

Minimum age: 17 years (for undergraduate courses)
Educational qualifications as per course requirements
Valid Indian passport
English proficiency requirements as per university

4.4 For Partners

Own office space
Computer/laptop with printer and scanner
Minimum distance of 100-200 km from existing partners OR location with 10,000+ population
Minimum capital of ₹50,000/-
Valid passport (or willingness to obtain)
Complete understanding of HEC TECH processes

5. REGISTRATION & ACCOUNT TERMS

5.1 Registration Process

Clients must register by providing accurate and complete information
False or misleading information may result in immediate termination
Clients must notify HEC TECH of any changes to their information

5.2 Account Security

Clients are responsible for maintaining confidentiality of their login credentials
HEC TECH is not liable for unauthorized access due to shared credentials
CRM login credentials must not be shared with unauthorized persons

5.3 Communication

By registering, clients consent to receive communications via email, phone, and WhatsApp
HEC TECH may record calls for quality and training purposes
Clients agree to respond to communications in a timely manner

6. FEES & PAYMENT TERMS

6.1 Service Fees

ServiceFee StructureDocument Verification (per candidate)₹ 1,000/-Job Placement Commission (on selection)₹ 25,000/- per selected candidateBusiness Setup ConsultationAs per project scopeEducation GuidanceAs per service packagePartner RegistrationAs per partnership agreement

6.2 Payment Methods

Google Pay / PhonePe
Bank Transfer
Credit/Debit Card
Cash (at partner offices with receipt)

6.3 Payment Schedule

Document verification fees are payable at time of service
Placement commissions are payable upon candidate selection
Partnership fees are payable as per agreement schedule

6.4 Late Payments

Delayed payments may incur interest charges at 2% per month
Services may be suspended for non-payment
Legal action may be taken for recovery of dues

6.5 Taxes

All fees are exclusive of applicable taxes (GST, etc.)
Clients are responsible for all applicable taxes

7. DOCUMENT VERIFICATION TERMS

7.1 Verification Process

Clients must submit original documents for verification
HEC TECH will verify documents against original copies
Verified copies will be stamped and certified
PDF copies will be provided to clients

7.2 Client Responsibilities

Provide accurate and genuine documents
Inform HEC TECH of any changes to documents
Pay applicable verification fees
Collect verified documents within specified timeframe

7.3 Limitation

HEC TECH verifies documents based on visual inspection and available resources
We are not responsible for fraudulent documents that appear genuine
Clients are solely responsible for document authenticity

8. TRAINING & COUNSELING TERMS

8.1 Free Training

Basic training is provided free of charge to registered candidates
Training includes interview skills, cultural orientation, and job-specific guidance
Training is delivered online or in-person as scheduled

8.2 Attendance

Candidates must attend scheduled training sessions
Missed sessions may be rescheduled subject to availability
Repeated absence may result in service suspension

8.3 Certification

Training completion certificates may be issued upon request
Certification does not guarantee job placement

9. INTERVIEW FACILITATION TERMS

9.1 Interview Arrangement

HEC TECH facilitates physical interviews with verified employers
Interview locations are arranged in candidates' cities when possible
Candidates are informed of interview details via email and WhatsApp

9.2 Candidate Responsibilities

Arrive on time for scheduled interviews
Dress appropriately and carry required documents
Inform HEC TECH immediately if unable to attend

9.3 No Guarantee

HEC TECH facilitates interviews but does not guarantee selection
Final hiring decision rests solely with the employer

10. OVERSEAS PLACEMENT TERMS

10.1 Offer Letter

Upon selection, employer issues offer letter
Candidates must review offer letter carefully
HEC TECH provides guidance on offer letter terms

10.2 15-Day Fast Track

Fast track processing available for eligible candidates
Includes visa processing, travel arrangements, and pre-departure briefing
Timeline depends on employer and destination country requirements

10.3 MOU Signing

MOU is signed between candidate and employer
All terms including salary, benefits, working hours are specified
MOU is signed in India to prevent fraud

10.4 Visa Processing

HEC TECH assists with visa documentation
Visa approval is subject to embassy/consulate discretion
HEC TECH is not responsible for visa rejections

10.5 Travel Arrangements

Flight tickets arranged as per package terms
Travel dates coordinated with employer and candidate
Pre-departure briefing provided

10.6 No Placement Guarantee

HEC TECH does not guarantee job placement
Placement depends on candidate qualifications, interview performance, and employer requirements

11. BUSINESS SETUP & TRADE TERMS

11.1 Consultation Services

HEC TECH provides guidance on business registration and trade
Information is based on available resources and expertise
Clients should seek independent legal advice for final decisions

11.2 Document Preparation

HEC TECH assists with document preparation
Clients are responsible for document accuracy
Final documents must be reviewed by client before submission

11.3 Regulatory Compliance

HEC TECH provides guidance on compliance requirements
Clients are responsible for meeting all legal obligations
HEC TECH is not liable for regulatory violations

12. EDUCATION GUIDANCE TERMS

12.1 University Information

HEC TECH provides information about universities and courses
Information is based on available resources
Clients should verify with universities directly

12.2 Admission Process

HEC TECH guides through admission process
Final admission decisions are made by universities
HEC TECH does not guarantee admission

12.3 Parent Counseling

Parent counseling sessions are available
Sessions provide information about costs, processes, and support

13. PARTNER OFFICE TERMS

13.1 Partner Status

Partners are authorized third-party service providers
Partners operate independently under HEC TECH brand
Partners must adhere to HEC TECH policies and procedures

13.2 Partner Responsibilities

Maintain professional office environment
Provide accurate information to clients
Collect and verify documents as per guidelines
Submit verified documents to HEC TECH
Maintain CRM records accurately

13.3 Partner Compensation

Partners receive commission as per agreement
Commission payments are made on specified dates
Partners are responsible for their own taxes

13.4 Partner Termination

HEC TECH may terminate partner agreements for cause
Causes include policy violations, fraud, or non-performance
Partners may terminate with written notice

13.5 Non-Compete

Partners agree not to engage with competing businesses
Partners maintain confidentiality of HEC TECH information

14. REFUND & CANCELLATION POLICY

14.1 Document Verification Fees

Document verification fees are non-refundable once service is provided
Partial refunds may be considered if service is incomplete

14.2 Placement Fees

Placement fees are refundable only under specific conditions
Refund terms are specified in individual agreements

14.3 Visa Rejection

If visa is rejected, applicable refunds as per MOU terms
Administrative charges may be deducted
Medical and document fees are non-refundable

14.4 Candidate Withdrawal

If candidate withdraws after selection, fees are non-refundable
Special circumstances may be considered on case-by-case basis

14.5 Cancellation Process

Cancellation requests must be submitted in writing via email
Refunds, if applicable, will be processed within 30 days

15. INTELLECTUAL PROPERTY RIGHTS

15.1 Ownership

All content on HEC TECH website and materials is owned by the company
This includes text, graphics, logos, forms, and training materials

15.2 Restrictions

Clients and partners may not copy, modify, or distribute HEC TECH materials
Forms and documents are for authorized use only
Copyright infringement may result in legal action

15.3 License

Partners receive limited license to use HEC TECH materials for business purposes
License is non-transferable and revocable

16. CONFIDENTIALITY & DATA PROTECTION

16.1 Confidential Information

All client information is confidential
HEC TECH maintains strict confidentiality policies

16.2 Data Collection

HEC TECH collects personal information as necessary for services
Information is stored securely in CRM systems

16.3 Data Usage

Client information is used only for providing services
Information is not sold or shared with third parties except as necessary

16.4 Data Security

HEC TECH implements reasonable security measures
Clients are responsible for maintaining their own data security

16.5 CRM Access

Partners and clients with CRM access must maintain login confidentiality
Unauthorized sharing of login credentials is prohibited

17. LIMITATION OF LIABILITY

17.1 No Guarantee

HEC TECH does not guarantee specific outcomes
Job placement, business success, or admission are not guaranteed

17.2 Maximum Liability

HEC TECH's maximum liability is limited to fees paid by the client
We are not liable for indirect or consequential damages

17.3 Third-Party Actions

HEC TECH is not responsible for actions of employers, universities, or government agencies
Visa decisions are at sole discretion of embassies/consulates

17.4 Force Majeure

HEC TECH is not liable for delays or failures due to circumstances beyond control
Includes natural disasters, government actions, pandemics, etc.

18. INDEMNIFICATION

Clients and partners agree to indemnify and hold HEC TECH harmless from:

Claims arising from false or misleading information provided
Violation of these Terms
Infringement of third-party rights
Unauthorized use of HEC TECH materials

19. TERMINATION

19.1 Termination by Client

Clients may terminate services by written notice
Fees paid are non-refundable except as per refund policy

19.2 Termination by HEC TECH

HEC TECH may terminate services for cause including:
- Fraud or misrepresentation
- Non-payment of fees
- Violation of these Terms
- Illegal activities

19.3 Effect of Termination

Upon termination, all services cease
Outstanding payments become immediately due
Confidentiality obligations survive termination

20. GOVERNING LAW & DISPUTE RESOLUTION

20.1 Governing Law

These Terms are governed by the laws of India

20.2 Jurisdiction

Disputes shall be subject to exclusive jurisdiction of courts in New Delhi

20.3 Dispute Resolution Process

Step 1: Informal negotiation (30 days)
Step 2: Mediation (if negotiation fails)
Step 3: Arbitration as per Arbitration and Conciliation Act, 1996
Step 4: Courts in New Delhi (if arbitration fails)

20.4 Costs

Each party bears its own costs in dispute resolution
Arbitration costs shared equally unless decided otherwise

21. AMENDMENTS

21.1 Right to Amend

HEC TECH reserves right to amend these Terms at any time

21.2 Notification

Changes will be posted on website
Continued use constitutes acceptance

21.3 Review

Clients are encouraged to review Terms periodically

22. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms and Conditions, please contact:

Contact MethodDetailsEmailempowermentconsultationstech@gmail.comPhone+91 93116 43621 (Emergency Only)Registered OfficeHMAR EMPOWERMENT CONSULTATIONS TECH (OPC) PRIVATE LIMITED CIN: U85500DL2025OPC458614 New Delhi, IndiaWebsite[https://hectech.in

ACKNOWLEDGMENT

By using HEC TECH services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You further agree that these Terms constitute a binding legal agreement between you and HEC TECH.

Last Updated: March 13, 2026

Return and Refund Policy

HEC TECH - Return and Refund Policy

HMAR EMPOWERMENT CONSULTATIONS TECH (OPC) PRIVATE LIMITED
CIN: U85500DL2025OPC458614
Brand Name: HEC TECH
Registered Office: New Delhi, India
Email: empowermentconsultationstech@gmail.com
Phone: +91 93116 43621

📑 TABLE OF CONTENTS

SectionTitle1Introduction & Scope2Definitions3General Refund Principles4Document Verification Fees5Job Placement Services6Overseas Business Setup Services7Overseas Education Guidance Services8Partner Registration & Commission9Visa Rejection Policy10Candidate/Client Withdrawal11Medical Test Failure12Employer/University Rejection13Refund Timeline & Process14Cancellation Procedure15Non-Refundable Items16Dispute Resolution17Contact Information

1. INTRODUCTION & SCOPE

1.1 Purpose

This Return and Refund Policy ("Policy") outlines the terms and conditions under which HEC TECH (HMAR EMPOWERMENT CONSULTATIONS TECH (OPC) PRIVATE LIMITED) processes refunds and cancellations for its services. This Policy is designed to ensure transparency, fairness, and clarity for all clients, candidates, and partners.

1.2 Applicability

This Policy applies to:

Job seekers registering for overseas employment services
Business clients seeking overseas business setup guidance
Students and parents seeking education guidance
Partners operating under HEC TECH brand
All other clients using HEC TECH services

1.3 Acceptance

By engaging HEC TECH services, clients acknowledge and agree to the terms of this Refund Policy. This Policy forms an integral part of the overall Terms and Conditions.

2. DEFINITIONS

TermDefinitionClient/CandidateIndividual or entity using HEC TECH servicesDocument Verification Fee₹ 1,000/- charged per candidate for document verificationPlacement Commission₹ 25,000/- per selected candidateMOUMemorandum of Understanding between candidate and employerOffer LetterFormal job offer from overseas employerVisa RejectionRefusal of visa application by embassy/consulateMedical Test FailureCandidate failing required medical examinationWithdrawalClient voluntarily discontinuing servicesForce MajeureEvents beyond reasonable control

3. GENERAL REFUND PRINCIPLES

3.1 No Guarantee of Outcome

HEC TECH provides guidance, training, and facilitation services but does not guarantee specific outcomes such as:

Job placement
Business success
University admission
Visa approval

3.2 Refund Eligibility

Refunds are considered only under specific circumstances outlined in this Policy. Each refund request is evaluated on its merits and in accordance with the terms agreed upon at the time of service registration.

3.3 Processing Time

Approved refunds are processed within 30 business days from the date of approval. Refunds are credited to the original payment source or bank account as specified by the client.

3.4 Administrative Charges

Where refunds are applicable, administrative charges may be deducted to cover costs incurred by HEC TECH, including but not limited to:

Document processing fees
Communication costs
Administrative overhead
Third-party charges

4. DOCUMENT VERIFICATION FEES (₹ 1,000/-)

4.1 Nature of Service

The document verification fee of ₹ 1,000/- is charged for:

Verification of client documents against originals
Form filling assistance
PDF creation and digital storage
CRM entry and record maintenance

4.2 Refund Policy for Document Verification

SituationRefund EligibilityService completed (documents verified)No RefundService partially completedPartial refund at management discretionClient withdraws before serviceRefund after deducting administrative charges (minimum 25%)Duplicate payment madeFull refund of duplicate amountTechnical error in paymentFull refund upon verification

4.3 Important Notes

Once documents are verified and PDFs are created, the fee is non-refundable
The verification fee covers administrative costs regardless of outcome
Clients receive verified PDF copies regardless of final selection

5. JOB PLACEMENT SERVICES

5.1 Placement Commission (₹ 25,000/-)

The placement commission of ₹ 25,000/- is charged upon candidate selection by an overseas employer.

5.2 Refund Scenarios for Job Placement

SituationRefund EligibilityConditionsCandidate selected, MOU signedNo RefundService completedCandidate selected but visa rejectedPartial RefundAs per Section 9Candidate selected but medical failsPartial RefundAs per Section 11Employer withdraws offer after selectionFull RefundSubject to verificationCandidate withdraws after selectionNo RefundPer Section 10Candidate not selected after interviewNo RefundNo placement fee charged

5.3 Package Services

For comprehensive package services (Business Man Package, Freelancer Package, Beginner Package), refund terms are governed by the specific agreement/MOU signed with the client.

PackageRefund TermsBusiness Man Package (₹10,00,000)As per MOU termsFreelancer Package (₹6,00,000)As per MOU termsBeginner Package (₹2,00,000)As per MOU terms

6. OVERSEAS BUSINESS SETUP SERVICES

6.1 Consultation Fees

Consultation fees for business setup guidance are generally non-refundable once the consultation has been provided.

6.2 Refund Scenarios for Business Services

SituationRefund EligibilityInitial consultation providedNo RefundDocument verification completedNo RefundRegistration process initiated by third partyNo RefundClient withdraws before service initiationRefund after administrative chargesService cannot be provided due to HEC TECH errorFull or Partial Refund

6.3 Third-Party Fees

Fees paid to third parties (government agencies, registration authorities, etc.) are non-refundable once paid, regardless of outcome.

7. OVERSEAS EDUCATION GUIDANCE SERVICES

7.1 Counseling & Guidance Fees

Education guidance fees are generally non-refundable once the counseling session has been provided.

7.2 Refund Scenarios for Education Services

SituationRefund EligibilityInitial counseling providedNo RefundDocument verification completedNo RefundUniversity application submittedNo RefundClient withdraws before counselingRefund after administrative chargesUniversity rejects applicationNo Refund (application fee non-refundable)

7.3 University Application Fees

Application fees paid to universities are non-refundable as per university policies. HEC TECH acts as a facilitator and is not responsible for university fee refunds.

8. PARTNER REGISTRATION & COMMISSION

8.1 Partner Registration Fees

Partner registration fees are governed by the specific partnership agreement.

SituationRefund EligibilityPartner registration completedNo RefundTraining providedNo RefundCRM access grantedNo RefundPartner withdraws before trainingRefund after administrative charges

8.2 Partner Commissions

Partner commissions are paid for completed services only
If a candidate's placement is later cancelled or refunded, partner commissions may be adjusted
Commission adjustments will be communicated in writing

9. VISA REJECTION POLICY

9.1 General Principle

Visa approval is at the sole discretion of the embassy or consulate of the destination country. HEC TECH facilitates the visa application process but does not guarantee visa approval.

9.2 Refund on Visa Rejection

Fee TypeRefund on Visa RejectionDocument Verification Fee (₹1,000)No Refund (service already provided)Placement Commission (₹25,000)Partial Refund after deducting administrative chargesPackage ServicesAs per MOU termsMedical Test FeesNo Refund (paid to third party)Travel/Ticket CostsNo Refund (subject to airline policy)

9.3 Visa Rejection Due to Client Error

If visa is rejected due to:

Fraudulent documents submitted by client
Incomplete or incorrect information provided by client
Criminal record not disclosed
Previous visa violations not disclosed

No refund shall be provided under any circumstances.

9.4 Reapplication

If visa is rejected but client wishes to reapply:

New visa fees apply
HEC TECH will assist with reapplication at discounted rates
Original placement commission may be adjusted

10. CANDIDATE/CLIENT WITHDRAWAL

10.1 Withdrawal Before Selection

Timing of WithdrawalRefund EligibilityBefore document verificationRefund after administrative charges (minimum 25%)After document verificationNo Refund for verification feeBefore interviewNo Refund for verification feeAfter interview but before selectionNo Refund for verification fee

10.2 Withdrawal After Selection

SituationRefund EligibilityClient withdraws after selection but before MOUNo Refund (placement fee applicable)Client withdraws after MOU signingNo RefundClient withdraws after visa processing startedNo RefundClient withdraws after ticket bookingNo Refund; may be liable for cancellation charges

10.3 Valid Reasons for Withdrawal

Valid reasons for withdrawal may include:

Medical emergency in family (with documentation)
Death in family (with documentation)
Serious personal illness (with medical certificate)

In such cases, partial refund may be considered at management discretion.

11. MEDICAL TEST FAILURE

11.1 Medical Test Requirements

Overseas employment typically requires candidates to pass medical examinations as per destination country requirements.

11.2 Refund on Medical Test Failure

SituationRefund EligibilityClient fails medical testNo Refund for verification feeClient fails medical testPartial Refund of placement commission after administrative chargesClient fails due to pre-existing condition not disclosedNo Refund (misrepresentation)

11.3 Pre-Existing Conditions

Clients must disclose all pre-existing medical conditions during registration. Failure to disclose may result in:

Immediate termination of services
Forfeiture of all fees paid
Legal action for misrepresentation

12. EMPLOYER/UNIVERSITY REJECTION

12.1 Employer Rejection After Interview

SituationRefund EligibilityClient not selected after interviewNo Refund for verification feeClient not selected after interviewNo placement fee chargedEmployer withdraws offer after selectionFull Refund of placement fee

12.2 University Rejection

SituationRefund EligibilityUniversity rejects applicationNo Refund of guidance feesUniversity rejects applicationApplication fees non-refundable as per university policy

13. REFUND TIMELINE & PROCESS

13.1 Refund Request Procedure

To request a refund:

Submit written request via email to empowermentconsultationstech@gmail.com
Include:
- Full name and registered contact information
- Transaction details (date, amount, transaction ID)
- Reason for refund request
- Supporting documentation (if applicable)

Reference your client ID or registration number

13.2 Review Process

StepTimelineDescription11-3 business daysAcknowledgment of receipt25-7 business daysInitial review and verification33-5 business daysManagement approval430 business daysRefund processing

13.3 Refund Methods

Original Payment MethodRefund MethodGoogle Pay / PhonePeSame UPI ID (within 30 days)Bank TransferSame bank accountCredit/Debit CardSame card (may take 7-10 business days)CashBank transfer or cheque

13.4 Currency

All refunds are processed in Indian Rupees (INR) .

14. CANCELLATION PROCEDURE

14.1 How to Cancel Services

Clients may cancel services by:

Sending a written cancellation request to empowermentconsultationstech@gmail.com
Including full name, registration number, and reason for cancellation
Returning any materials provided by HEC TECH (if applicable)

14.2 Cancellation Effective Date

Cancellation is effective on the date HEC TECH receives written notice.

14.3 Obligations Upon Cancellation

Upon cancellation, clients must:

Pay for all services rendered up to the cancellation date
Return any confidential materials
Cease using HEC TECH branding or materials

15. NON-REFUNDABLE ITEMS

The following are strictly non-refundable under all circumstances:

ItemReasonDocument verification fee (after service)Service already providedMedical test feesPaid to third partiesVisa application feesPaid to government/embassyUniversity application feesPaid to universitiesCourier/postage chargesAlready incurredBank transaction chargesAlready incurredTraining materials providedAlready providedConsultation fees (after consultation)Service already providedAdministrative chargesCost of processing

16. DISPUTE RESOLUTION

16.1 Internal Resolution

If a client disagrees with a refund decision, they may:

Request review by email to empowermentconsultationstech@gmail.com
Provide additional supporting documentation
Request escalation to management

16.2 Mediation

If internal resolution fails, parties may attempt mediation before pursuing legal action.

16.3 Governing Law

This Refund Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi.

17. SPECIAL CIRCUMSTANCES

17.1 Force Majeure

HEC TECH shall not be liable for refunds in circumstances beyond its reasonable control, including:

Natural disasters
Government actions or policy changes
Pandemics or health emergencies
War or civil unrest
Embassy closures
Airline cancellations

17.2 Fraud or Misrepresentation

If a client is found to have:

Submitted fraudulent documents
Provided false information
Concealed material facts
Attempted to defraud HEC TECH

All fees shall be forfeited and legal action may be pursued.

17.3 Exceptional Circumstances

HEC TECH management reserves the right to consider refunds in exceptional circumstances not covered by this Policy. Such decisions are at the sole discretion of management and are final.

18. CONTACT INFORMATION

For refund inquiries, cancellation requests, or questions regarding this Policy:

Contact MethodDetailsEmail for Refundsempowermentconsultationstech@gmail.comSubject Line"Refund Request - ROTHANGSIENG HMAR "Phone+91 93116 43621 (Emergency Only)Response TimeWithin 2-3 business daysRegistered OfficeHMAR EMPOWERMENT CONSULTATIONS TECH (OPC) PRIVATE LIMITED CIN: U85500DL2025OPC458614 New Delhi, India

19. POLICY REVIEW & AMENDMENTS

19.1 Periodic Review

HEC TECH reserves the right to review and amend this Refund Policy at any time without prior notice.

19.2 Updates

Updated policies will be posted on the HEC TECH website. Clients are encouraged to review the policy periodically.

19.3 Effective Date

The current version of this Policy is effective from March 13, 2026.

ACKNOWLEDGMENT

By using HEC TECH services, I acknowledge that I have read, understood, and agree to this Return and Refund Policy. I understand that refunds are processed only under the specific circumstances outlined herein and that HEC TECH's decisions regarding refunds are final and binding.